Returns & Exchange Policy – FAQs | Abravi

At Abravi – India’s trusted Ikat handloom and Cotton dress store, we assure your complete satisfaction and trust when you shop with us. Every product goes through a rigorous in-house Quality Check (QC) by our expert team to ensure no manufacturing defects before shipping.

❓ What if I receive a defective, damaged, or wrong product?

In the rare case that you receive a damaged product, manufacturing defect, or a wrong item, please email us within 24 hours of delivery at support@abravi.in or drop a WhatsApp.

• Attach clear photos and a short video of the product from all angles.
• Mention your Order Number and issue details in the email.

❓ How does Abravi process returns?

• Once we receive your request, our team will verify the issue.
• If approved, we will offer you an exchange in the form of Abravi’s Store Credits, redeemable only on www.abravi.in.
• All returns are subject to final verification by our management team.

❓ Who bears the return shipping charges?

If your return is approved, you (customer) are required to cover the return shipping cost as well as any applicable restocking fees.

❓ Can I return customized, discounted, or sale items?

No 🚫 — customized, discounted, and sale products are not eligible for return or exchange.

❓ Will the product look exactly like the picture online?

We strive to display every product as accurately as possible. However:

• Variations may occur due to lighting, screen resolution, and color settings.
• Images are for representation purposes and may not always match the exact shade.
  We appreciate your understanding of this natural variation in handloom products.

❓ What happens if my product is unavailable after payment?

Although rare, if a product goes out of stock after payment, we will issue an easy refund or adjustment immediately.

❓ Which law governs Abravi’s Return & Exchange Policy?

This policy is governed by the laws of India. The exclusive jurisdiction for any disputes shall be Delhi, India.

Important Notes

✔️ All returns are subject to verification by Abravi’s management team.
✔️ Exchanges and returns are not applicable on customized, discounted, or sale items. However, in exceptional circumstances where a return is approved, the return shipping charges will be borne by the customer.
✔️ Please always email us at support@abravi.in for return/exchange requests.